Who We Are
Practice Masters operates this website and online store at https://practice-masters.com/.
For questions about privacy or how we handle personal data, you can contact us at david@practice-masters.com.
What Personal Data We Collect
Depending on how you use our website, we may collect:
- Your name
- Email address
- Billing and delivery address
- Order and purchase information
- Information you provide when contacting us
- Technical information such as IP address, browser type, and device information
- Information necessary to process payments
We only collect personal data that is reasonably necessary for the purposes described below.
How We Use Your Data
We use your personal data to:
- Process and deliver orders
- Process payments and refunds
- Communicate with you about your orders
- Respond to questions and requests
- Provide customer support
- Maintain and secure our website
- Meet our legal and accounting obligations
- Improve our website and services where permitted by law
We do not sell your personal data.
Legal Basis for Processing
We process personal data where necessary to:
- Perform a contract with you, such as processing and delivering an order
- Comply with legal obligations, such as accounting and tax requirements
- Pursue our legitimate interests, such as maintaining website security and responding to enquiries
- Obtain your consent where consent is required, for example for certain optional cookies or marketing communications
The GDPR requires organisations to have a valid legal basis for processing personal data and to explain those purposes clearly.
Payments
When you place an order, your payment may be processed using credit or debit card, iDEAL, or PayPal, depending on the payment method you choose at checkout.
Payment processing is handled by our payment service providers. We do not normally have access to your full payment card details.
These payment providers may process personal and payment information according to their own privacy policies.
Sharing Your Data
We may share personal data with service providers where this is necessary to operate the website and fulfil your order. This may include:
- Payment service providers
- Shipping and delivery providers
- Website hosting and technical service providers
- Accounting and administrative service providers
- Other service providers necessary to operate the online store
These parties receive only the information necessary for the service they provide.
How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes for which it was collected, unless we are legally required to keep it for longer.
For example, certain business and tax records in the Netherlands must generally be retained for at least 7 years.
Information submitted through our contact form will generally be kept only for as long as necessary to handle your enquiry and any related follow-up.
Cookies
Our website uses cookies and similar technologies that are necessary for the website and online store to function.
Some cookies may be used to remember shopping-cart information, maintain your session, keep the website secure, or provide other functionality.
If we use optional analytics, advertising, or tracking cookies that require consent, we will ask for your consent before placing them.
Under Dutch rules, tracking cookies generally require informed and active consent.
Your Rights
Under the GDPR, you have the right, where applicable, to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
You can exercise your rights by contacting us at david@practice-masters.com.
We may need to verify your identity before processing a request. We will normally respond to requests within one month, as required by the GDPR.
Complaints
If you believe that we have not handled your personal data correctly, please contact us first at david@practice-masters.com so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, or legal obligations change.
The latest version will always be published on this page.